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Terms of service

Last updated 14 August 2026 · Version 4.0

These terms govern your use of the CloakShield Pro platform and this website. By subscribing to a plan you agree to them. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.

The service

We provide traffic filtering, geo and ASN resolution, landing page integrity monitoring and response-level masking, at the plan level you have paid for. Plan limits — filtered clicks, campaign domains, integrations and support response times — are those published on our pricing page at the time of purchase.

We aim for 99.9% monthly availability, measured on the control plane. Edge filtering is designed to fail open: if a scorer cannot reach a verdict in time the request is passed through to your platform rather than dropped, so an incident on our side cannot take your campaigns offline.

Your responsibilities

  • Keep credentials and API keys confidential, and tell us promptly if you believe they are compromised.
  • Make sure you control the domains you point at us and have the right to route the traffic you route.
  • Keep your own routing platform, offers and landing pages in working order. We filter traffic in front of them; we do not host or operate them.
  • Use the service lawfully and within the acceptable use terms below.

Acceptable use

You may not use CloakShield Pro to conceal unlawful activity, to process data you obtained unlawfully, to evade a legal or regulatory obligation that applies to you, or to interfere with the security of any system you do not own or have permission to test. We may suspend an account where we have a reasonable belief that it is being used this way, and we will tell you why.

Fees and payment

  • Plans are $150, $350 or $500 per month for Starter, Professional and Enterprise respectively, in US dollars.
  • Terms of two and three months receive 10% off, six months receives 15%, and twelve months receives 20% — the published annual rates of $1,440, $3,360 and $4,800.
  • Payment is by cryptocurrency on the networks listed at checkout. Each order quotes an amount at an indicative rate that is held for 30 minutes. If the window closes before your transfer is broadcast, generate a new address and the amount is requoted at the then-current rate.
  • Send only the asset and network shown. Transfers on a different chain, or to an expired address, may not be automatically credited — contact support with your order reference and we will reconcile them manually.
  • Subscriptions do not auto-renew from a stored payment method. We email you before a term ends.

Refunds and cancellation

Monthly plans can be cancelled at any time and remain active to the end of the paid period. If the service materially fails to work as described in the first 14 days of a new subscription and we cannot fix it, we refund the term in full. Prepaid multi-month terms cancelled early are refunded pro rata for whole unused months, less the discount you received for committing to the term. Refunds are issued in the asset you paid with, to an address you nominate.

Data protection

Our handling of personal data is described in the privacy notice. Where we process personal data on your behalf — including technical data about the visitors we score for you — our data processing agreement applies and forms part of these terms. We do not store your offers, creatives or the contents of your landing pages.

Intellectual property

We keep ownership of the platform, the filtering models and the documentation. You keep ownership of your campaigns, your configuration and anything you build. We grant you a non-exclusive, non-transferable licence to use the service for the duration of your subscription.

Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability in any twelve-month period is limited to the fees you paid in that period, and neither party is liable for indirect or consequential loss.

The service filters and monitors traffic on your behalf; it does not constitute legal advice, and it is your responsibility to make sure the campaigns you run comply with the law and with the rules of the traffic sources and networks you buy from.

Changes and termination

We may update these terms; material changes are emailed to account holders at least 30 days ahead, and if you object you may cancel and receive a pro rata refund. Either party may terminate for material breach that remains unfixed 30 days after written notice. On termination you can export your data for 90 days, after which we delete it.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing here removes a consumer protection you have under the mandatory law of your own country.

Contact

Questions about these terms: Cloakshield.pro@outlook.com.